To minimize response time and increase efficiency, we assign well-trained Optima personnel to every customer. Some problems will be initially attended to through our remote service system, in which our experts monitor machine issues through online diagnostic tools and provide customers with immediate, personalized solutions. If further assistance is needed, in-person support will be made available.
Optima maintains a full inventory of spare machine parts, available immediately at the request of our clients.
As technological advancements are being developed by our research team, customers will receive regular software update installations designed to enhance AOI performance.
In the case of machine malfunction, Optima provides its customers with a personal repair team. In order to minimize the time instruments are out of order, our engineers will gather as much information as possible prior to their arriving at the site, and will bring all necessary equipment required to fix the problem.
With a friendly guiding user-interface, Optima instruments are designed to be easy to learn and use. Nevertheless, we invest great resources into developing training materials for customers; we provide both group training and individual sessions in order to help our customers maximize machine usage.